Gold King

Terms & Conditions

Service Scope:

Gold King IT Network Services provides comprehensive IT network solutions, including network design, implementation, maintenance, and support. The scope of services will be defined in the signed agreement or statement of work (SOW).

Service Level Agreement (SLA):

Gold King guarantees a minimum of 99.9% network uptime during regular business hours and provides 24/7 technical support for critical issues. Response times for non-critical issues will be within 24 hours.

Payment Terms:

Clients agree to pay Gold King for the provided services according to the agreed-upon pricing and payment terms. Invoices will be issued monthly, and payment is due within 30 days of the invoice date. Late payments may incur additional fees or suspension of services.

Contract Duration and Termination:

The contract duration will be specified in the agreement. Either party may terminate the contract with a 30-day written notice. Termination before the completion of a project may result in the client being billed for work completed up to that point.

Data Security and Privacy:

Gold King will take appropriate measures to protect client data and maintain confidentiality. The client agrees to provide necessary access credentials and consents to the collection and processing of data as required for providing network services.

Intellectual Property:

Any intellectual property, proprietary information, or custom solutions developed by Gold King during the provision of services will remain the property of Gold King unless otherwise specified in the agreement.

Liability and Indemnity:

Gold King will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the network services. The client agrees to indemnify and hold Gold King harmless from any claims, losses, or liabilities related to the client’s use of the network services.

By engaging with Gold King IT Network Services, clients acknowledge and agree to abide by these Terms and Conditions. These terms form a legally binding agreement between Gold King and the client for the provision of IT network services.